2024 CCSMG Conference Presentations and Tools
2024 Conference Survival Guide
How to Have Fun at Work
The Evolution of Customer Service Through Generative AI
Deloitte - Video - Generative AI & the Contact Center - B2B Order Management
2023 CCSMG Conference Presentations and Tools
Back to Basics - Instructors Guide
Back to Basics - Tool - Communication Work Style Checklist
The Evolution of the Customer Service Role - Esker
Activate your Positive Leadership - Jimmy Page
Removing Bias - Tool - The Drawbridge Exercise
Removing Bias - Tool - The Trusted Ten
Removing Bias - Tool - Minute Mysteries
Digital Transformation In The Chemicals Industry - Kearney
Managing Customers Across Different Generations
Empowering a Connected Customer Experience - Roundtable
Pathways to a Better Customer Experience, 2023 & Beyond - Deloitte
Digitize For Better Customer Service - Elemica
Previous Presentations and Webinars
Soft Skills Webinar - March 2022
Work/life Balance - November 2021
Hats and OSCARS - September 2021
Return To The Office Roundtable - June 2021
Communication Styles - Instructor Guide
Continuous Improvement - Shell
Continuous Improvement Visuals - Shell
Covid-19: Manage the Disruption Today + Plan for Tomorrow Webinar - Kearney
Cresting the Hill: State of Logistics Report - Kearney
Cutting Through the Acronym Noise - Elemica
Delivering Superior Customer Experience - A.T. Kearney
Digital Transformation - A.T. Kearney
Digital Transformation - Deloitte
Digitizing the Supply Chain - Elemica
Focus Group Sessions - COVID-19 (Challenges) - CCSMG
Focus Group Sessions - COVID-19 (Coming Back to the Office) - CCSMG
Focus Group Sessions - COVID-19 (Customer Service Week) - CCSMG
Future of Customer Service - Deloitte
Getting the Most Out of Your Multi-generational Team - AmSty
How to Build a Motivated Service Culture - Communico