3/23/2023
We are so excited about our AGENDA! We look forward to spending time with our members in just 3 weeks!
8/19/2022
Customer Service Week is just around the corner!
Let’s help each other come up with awesome ideas to celebrate Customer Service week! Its appreciation time!!!
2/25/2022 Let's talk! Join our first focus group of the year!
1/27/2022 2022 CCSMG Conference Canceled
10/18/2021 Join our next roundtable where we will be discussing how to achieve work/life balance.
Let’s talk!
How are you doing? How are you juggling your career, relationships with family and friends, and staying on top of finances? It can all be really stressful if you don’t play a balancing act with your priorities. This can ultimately have an affect on your health, if its not done correctly. Grab your afternoon coffee and join your CCSMG friends on our next rountable where we will facilitate a discussion on work/life balance. See you there!
8/24/2021 If you want to become better at encouraging, empowering, and equipping your team members to be the best they can be, we have just the thing! Three simple questions and an OSCAR will catapult you to the next level in communication and feedback as a leader. This webinar will show you how to put on the right hat at the right time and award OSCAR feedback!
6/13/2021 Chances are that your company has started the conversation on returning to the office and we are likely at different points on this journey. Join CCSMG for our June Roundtable Discussion where we will share experiences and learn from each other.
4/10/2021 Join us on our first interactive webinar of 2021! We will be exploring and understanding different communication work styles and how they can help you on your day to day.
8/12/20 The Power Point presentation from the Webinars CCSMG hosted on 08/11/20 and 08/12/20 has been added under Presentations tab. View it by selecting “Focus Group Sessions - COVID-19 (Customer Service Week)” or again by visiting the Presentations tab.
08/03/20 Registration link for August Focus Group Webinar is below poster.
07/30/2020 ***EXTRA! EXTRA! Read all about it! ***
The dates for the August Focus Group sessions have been finalized. Join us August 11th @10am and/or August 12th @2pm to discuss celebrating Customer Service Week 2020 remotely. Invitation will be sent in the next couple days.
07/27/20 CCSMG Spotlight Communication
7/23/20 The Power Point presentation from the Webinars CCSMG hosted on 6/23/20 and 6/24/20 has been added under Presentations tab. View it by selecting “Focus Group Sessions - COVID-19 (Coming Back to the Office)” or visiting the Presentations tab. Please stay tuned for our August Focus Group Session date TBD.
06/22/2020
To Our CCSMG members,
Providing a rich networking and learning environment for our members has always been our primary goal, however our members safety is and remains our number one priority. Due to the current work and travel environment impacted by COVID-19, we have made the decision to cancel the 2020 CCSMG Conference planned in October 2020 and focus our energy on planning our 2021 CCSMG Spring Conference.
We are pleased to announce that we will be holding our 2021 CCSMG Spring Conference April 18-21, 2021 in Scottsdale, AZ hosted by The Scottsdale Resort at McCormick Ranch. For those members who have already registered for the 2020 conference, your registration will be rolled to 2021. If you have previously made your 2020 conference hotel reservation, you may have already received a hotel cancellation notice direct from The Scottsdale Resort.
If a cancellation notice was not yet received, please contact them to ensure your room has been cancelled. The new link for hotel registration for the 2021 CCSMG Spring Conference is in process and will be communicated to members shortly.
Although we are disappointed that we will be unable to host our annual conference this year, we are confident that this decision is the best for the health and safety for our members and our board members. We are looking forward to reconnecting with our members in person in 2021 and will continue to connect with members through virtual platforms in 2020.
Thank You,
CCSMG Board
06/11/20 *** New Focus Group Sessions have been announced***
Topic: Coming back to the office - What does that look like? As part of the Managing a Customer Service Team In Extraordinary Circumstances - COVID-19 Series
As states begin to ease restrictions, and organizations start to reopen their offices, the question at the front of so many of our customer service teams is, “What does this process look like?”
Please join the CCSMG focus group and members for a round-table conversation covering: What are companies doings to keep employees safe? What changes are being implemented within the building? How does social distancing work in the office? How can leaders keep their team(s) connected while still adhering to social distancing? We will also be discussing a host of other important topics. So tune in!
Dates:
June 23 10 am - 11 am EST
June 24 2 pm - 3 pm EST
5/28/20 The Power Point presentation from the Webinars CCSMG hosted on 5/5/20 and 5/6/20 has been added under Presentations tab. Please view it by selecting “Focus Group Sessions - COVID-19”. Please stay tuned for our June Focus Group Session date TBD.
Click links below to view presentations from Kearney’s April 9th Webinar.
Sadly, if you have not registered the early bird registration discount has expired as of 12/31/2019.
