Webinar Series

Getting the right fix - May 28, 2026

Most performance problems look the same on the surface—errors, missed deadlines, escalations—but they don’t have the same root cause. When we default to “more training,” we often waste time and don’t see real improvement.

The goal of this webinar is simple: give leaders a repeatable method to slow down, diagnose what’s actually driving a performance issue, and choose an intervention that fits—so performance conversations become clearer, solutions are more effective, and issues repeat less often.

In this session, leaders will learn how to:

• Recognize when training will help—and when it won’t.

• Diagnose whether the issue is a skill gap, a behavior pattern, or a fit issue.

• Select the most effective intervention:

  • Training & development

  • Coaching, feedback loops, reinforcement & incentives

  • Role redesign, additions, or necessary endings

Watch Recording Here!

From Zero to cx hero: Mastering training & skills matrices that actually work - june 30, 2026

Customer Experience is anything but simple—it’s a dynamic, multi-faceted role that requires the right skills at the right time. Yet too often, onboarding can feel inconsistent, overwhelming, or slow to deliver results.

In this session, we’ll break down how to design a practical, scalable training and skills matrix that brings clarity to complexity. You’ll learn how to map essential competencies, align training with real business needs, and create a structured onboarding approach that accelerates readiness without sacrificing quality.

Whether you’re building from scratch or refining your current approach, you’ll walk away with actionable tools to get your teams confident, capable, and customer-ready—faster than ever.