CCSMG is headed to Music City!

Come join us in Nashville, TN for our 2026 Spring Conference!

Are you ready for the CCSMG 2026 Conference? You don’t want to miss all the amazing content, networking, and learning opportunities that our one of a kind conference can offer! Don’t believe us? Let our Keynote speaker tell you how awesome her session will be! We hope to see you all there!

Keep an eye out for upcoming webinars, updates, and networking opportunities that come with being a member of our organization! Follow us on LinkedIn and Facebook!

Register for the conference here Secure your hotel room here

Who are we?

CCSMG is a non-profit organization which was founded in 1990. Throughout its existence the organization has been dedicated to the recognition, education, and advancement of the customer service profession. We have offered a rich and supportive networking and learning environment for customer service professionals anchored by our yearly conference focused on three educational tracks.

Our Mission Statement

Provide the Chemical, Pharmaceutical and Allied Industries membership with a professional forum to support networking and educational opportunities.

Our Tracks

Customer Experience

Employee & Leadership Development

Digital Enablement